This guide is general information, not legal advice. Rules change, so confirm current requirements with HPD, the Department of Buildings or your attorney.
New York City's heat season runs from October 1 through May 31. During those months, owners of residential buildings have to provide heat to tenants at minimum indoor temperatures. Hot water is required all year.
The basic rules
- Daytime (6 a.m. to 10 p.m.): if it's below 55°F outside, the indoor temperature must be at least 68°F.
- Overnight (10 p.m. to 6 a.m.): the indoor temperature must be at least 62°F, whatever the outdoor temperature.
- Hot water: must be supplied year-round at a constant minimum of 120°F at the tap.
Tenants can report heat and hot water problems through 311. HPD can inspect and issue violations, and it can make emergency repairs and bill the owner.
Before October 1
- Have the boiler or furnace serviced by a licensed professional, and keep the service record.
- Check fuel supply or delivery contracts, thermostats, radiator valves and any zone controls.
- Test smoke and carbon monoxide alarms while you're in each unit.
- Give tenants a number that works around the clock for no-heat calls.
During the season
- Respond quickly to no-heat and no-hot-water calls, and document what you did and when.
- Keep a log of boiler issues and repairs. It helps if a complaint turns into a violation.
- Plan for cold snaps: know who your backup service vendor is before you need one.
How Windsor helps
Our repairs and maintenance service includes a 24/7 emergency contact line, and we coordinate boiler and building-system inspections for the properties we manage. See repairs and maintenance.
